RedQor Playbook

Your guide to RedQor's services

Welcome to RedQor

This playbook gives an overview of the services we offer, and provides useful downloads with more detailed information.

Contents

FAQ

RedQor is a staff augmentation company that specializes in providing IT, Cybersecurity and Software Development staffing solutions for MSP and MSSP companies.
RedQor offers a range of staff augmentation services including on demand and dedicated resources – covering IT, Cybersecurity and Software Development roles. We also partner with the leading security vendors and combine this with our team’s know-how to provide white label security services to offer your customers, including SOCaaS, SaaS Management, Email Security and Security Awareness Training.
RedQor primarily serves MSP and MSSP companies, but also provides staffing solutions for companies in other industries that require IT, Cybersecurity and Software Development talent.
RedQor’s expertise in IT, Cybersecurity and Software Development staffing for MSP and MSSP companies sets it apart from other staff augmentation companies. Its focus on these specialized areas allows it to better understand the needs of its clients and provide more targeted staffing solutions.
Staff augmentation is a process of hiring skilled professionals to augment the existing staff of a company. It is a cost-effective way of hiring talent or filling in skill gaps within the existing team.
Our staff augmentation process involves identifying the client’s staffing requirements, sourcing candidates, screening resumes, conducting interviews, and performing background checks. We use a combination of AI-powered tools and human expertise to identify and recruit the best talent.
RedQor sources candidates through a variety of channels including its own candidate database, online job boards, social media platforms, and through referrals.
RedQor has a rigorous screening and vetting process for its candidates that includes technical assessments, reference checks, and background checks.
RedQor takes the confidentiality of its clients and candidates very seriously and has GDPR compliant policies and procedures in place to ensure the security of all confidential information.
We offer ongoing support during the staffing engagement, including performance monitoring and feedback mechanisms to ensure that the talent we provide is meeting the client’s expectations. We also provide support for any issues or concerns that may arise during the engagement.
We handle all employee benefits and payroll on behalf of our clients. We offer a comprehensive benefits package that includes health insurance, retirement plans, and other benefits. We also handle all payroll processing and tax filings, ensuring compliance with all applicable laws and regulations.
If a hired candidate is not a good fit, we will work with the client to identify the issue and find a suitable replacement. We strive to ensure that our clients are satisfied with the talent we provide and will take all necessary steps to rectify any issues that may arise.

Skills Comparison

Skills, experience and certifications of our resources

Level 1 EngineerLevel 2 EngineerLevel 3 EngineerLevel 4 Engineer
Talent Junior SOC Analyst, Junior Security EngineerSenior SOC Analyst, Security EngineerSenior Security Engineer, ConsultantSenior Consultant
Education Limited experience in the field, typically less than 2 years.Moderate experience, usually 2-5 years, with exposure to various scenarios.Extensive experience, typically more than 5 years, working on a wide range of projects and handling complex challenges.8+ years of experience and a proven track record of successfully delivering complex projects and solving the most challenging technical problems.
Technical KnowledgeBasic understanding of concepts and technologies relevant to the role.Solid understanding of concepts and technologies in the field.In-depth knowledge and expertise in specialized areas, emerging technologies, and industry best practices.Subject matter expert with exceptional knowledge and expertise in specialized areas, often recognized externally.
TroubleshootingFollows predefined procedures to troubleshoot basic technical issues.Diagnoses and resolves more complex technical problems, often independently.Investigates and resolves complex and critical issues, including designing and implementing solutions. May provide guidance to Level 1 and Level 2 engineers.Analyzes and resolves the most intricate and critical issues, including those that span multiple systems or domains. Provides expert guidance and mentorship to Level 1 to Level 3 engineers.
CollaborationWorks under the guidance of senior engineers and actively seeks assistance when needed.Collaborates with cross-functional teams, coordinates efforts with other engineers, and shares knowledge with peers.Works independently or leads teams, provides mentorship and guidance, and actively contributes to knowledge sharing and process improvement.Collaborates across teams and departments, often takes a leadership role in driving collaboration and aligning engineering efforts with strategic objectives.
System KnowledgeFamiliarity with specific systems or technologies used within the organization.Proficient in multiple systems and technologies, often with a deep understanding of at least one core system.Expertise across various systems, platforms, and technologies, with the ability to integrate and optimize complex systems.Possesses an exceptional depth and breadth of knowledge across multiple systems and technologies, with the ability to architect and design complex and scalable solutions.
Project InvolvementLimited involvement in projects, typically assigned to smaller tasks or support activities.Actively contributes to projects, takes ownership of specific tasks, and provides input for project planning.Leads or manages projects, takes responsibility for deliverables, and contributes to project strategy and decision-making.Takes a leadership role in driving and managing projects, sets project strategy and direction, and ensures successful project execution.
OS/ applicationFamiliarity with specific applications and OS used in workstationProficient in multiple workstations and sever applications and OS, understands their functionalities, and can provide support and troubleshooting.Expertise in a wide range of applications, Advanced knowledge of various operating systems, including server and network configurations, security, and performance optimization.Exceptional knowledge and expertise in various applications, and expertise in multiple operating systems, including virtualization, cloud-based deployments, and containerization. Sets standards and best practices for system administration and ensures high availability and performance.
CommunicationCommunicates effectively within the team and shares information appropriately.Demonstrates clear and concise communication, both within the team and with stakeholders.bette at Communicating complex ideas effectively, influencing and negotiating with stakeholders, and presenting technical concepts to non-technical audiences.decent communication skills, effectively communicates complex ideas to diverse audiences, and influences organizational decisions through persuasive communication
Certifications > Microsoft Certified: Azure Fundamentals
> Cisco Certified Entry Networking Technician (CCENT)		> Microsoft Certified: Azure Administrator Associate
> Cisco Certified Network Associate (CCNA)		> Microsoft Certified: Azure Solutions Architect Expert
> Microsoft 365 Certified: Enterprise Administrator Expert
> ITIL Foundation		> AWS Certified Solutions Architect
> Cisco Certified Network Professional (CCNP)
> Microsoft Certified: Azure DevOps Engineer Expert
> Microsoft Certified: Azure Solutions Architect Expert
> Microsoft Certified: Azure DevOps Engineer Expert
RMM PlatformsA-A+A+A
PSA PlatformsA-A+A+A
DocumentationA-A-A-A-
Grading systemRMM Platforms (N-able, Datto, ConnectWise)PSA Platforms (Autotask, Solarwinds, Service now)Documentation platforms (IT-Glue, SharePoint)
A+Experience with 2 or more productsExperience with 2 or more productsExperience with 2 or more products
AExperience with 1 productExperience with 1 productExperience with 1 products
A-Experience with remote control SofwareExperience with ticketing platformsExperience with KB platforms

Skills Comparison

Skills, experience and certifications of our resources

Level 1 Engineer

Junior SOC Analyst, Junior Security Engineer

Level 2 Engineer

Senior SOC Analyst, Security Engineer

Level 3 Engineer

Senior Security Engineer, Consultant

Level 4 Engineer

Senior Consultant

Level 1 Engineer

Limited experience in the field, typically less than 2 years.

Level 2 Engineer

Moderate experience, usually 2-5 years, with exposure to various scenarios.

Level 3 Engineer

Extensive experience, typically more than 5 years, working on a wide range of projects and handling complex challenges.

Level 4 Engineer

8+ years of experience and a proven track record of successfully delivering complex projects and solving the most challenging technical problems.

Level 1 Engineer

Basic understanding of concepts and technologies relevant to the role.

Level 2 Engineer

Solid understanding of concepts and technologies in the field.

Level 3 Engineer

In-depth knowledge and expertise in specialized areas, emerging technologies, and industry best practices.

Level 4 Engineer

Subject matter expert with exceptional knowledge and expertise in specialized areas, often recognized externally.

Level 1 Engineer

Follows predefined procedures to troubleshoot basic technical issues.

Level 2 Engineer

Diagnoses and resolves more complex technical problems, often independently.

Level 3 Engineer

Investigates and resolves complex and critical issues, including designing and implementing solutions. May provide guidance to Level 1 and Level 2 engineers.

Level 4 Engineer

Analyzes and resolves the most intricate and critical issues, including those that span multiple systems or domains. Provides expert guidance and mentorship to Level 1 to Level 3 engineers.

Level 1 Engineer

Works under the guidance of senior engineers and actively seeks assistance when needed.

Level 2 Engineer

Collaborates with cross-functional teams, coordinates efforts with other engineers, and shares knowledge with peers.

Level 3 Engineer

Works independently or leads teams, provides mentorship and guidance, and actively contributes to knowledge sharing and process improvement.

Level 4 Engineer

Collaborates across teams and departments, often takes a leadership role in driving collaboration and aligning engineering efforts with strategic objectives.

Level 1 Engineer

Familiarity with specific systems or technologies used within the organization.

Level 2 Engineer

Proficient in multiple systems and technologies, often with a deep understanding of at least one core system.

Level 3 Engineer

Expertise across various systems, platforms, and technologies, with the ability to integrate and optimize complex systems.

Level 4 Engineer

Possesses an exceptional depth and breadth of knowledge across multiple systems and technologies, with the ability to architect and design complex and scalable solutions.

Level 1 Engineer

Limited involvement in projects, typically assigned to smaller tasks or support activities.

Level 2 Engineer

Actively contributes to projects, takes ownership of specific tasks, and provides input for project planning.

Level 3 Engineer

Leads or manages projects, takes responsibility for deliverables, and contributes to project strategy and decision-making.

Level 4 Engineer

Takes a leadership role in driving and managing projects, sets project strategy and direction, and ensures successful project execution.

Level 1 Engineer

Familiarity with specific applications and OS used in workstation

Level 2 Engineer

Proficient in multiple workstations and sever applications and OS, understands their functionalities, and can provide support and troubleshooting.

Level 3 Engineer

Expertise in a wide range of applications, Advanced knowledge of various operating systems, including server and network configurations, security, and performance optimization.

Level 4 Engineer

Exceptional knowledge and expertise in various applications, and expertise in multiple operating systems, including virtualization, cloud-based deployments, and containerization. Sets standards and best practices for system administration and ensures high availability and performance.

Level 1 Engineer

Communicates effectively within the team and shares information appropriately.

Level 2 Engineer

Demonstrates clear and concise communication, both within the team and with stakeholders.

Level 3 Engineer

bette at Communicating complex ideas effectively, influencing and negotiating with stakeholders, and presenting technical concepts to non-technical audiences.

Level 4 Engineer

decent communication skills, effectively communicates complex ideas to diverse audiences, and influences organizational decisions through persuasive communication

Level 1 Engineer

  •  Microsoft Certified: Azure Fundamentals
  • Cisco Certified Entry Networking Technician (CCENT)

Level 2 Engineer

  • Microsoft Certified: Azure Administrator Associate
  • Cisco Certified Network Associate (CCNA)

Level 3 Engineer

  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • ITIL Foundation

Level 4 Engineer

  • AWS Certified Solutions Architect
  • Cisco Certified Network Professional (CCNP)
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified: Azure DevOps Engineer Expert

Level 1 Engineer

A-

Level 2 Engineer

A+

Level 3 Engineer

A+

Level 4 Engineer

A

Level 1 Engineer

A-

Level 2 Engineer

A+

Level 3 Engineer

A+

Level 4 Engineer

A

Level 1 Engineer

A-

Level 2 Engineer

A-

Level 3 Engineer

A-

Level 4 Engineer

A-

RMM Platforms (N-able, Datto, ConnectWise)

Experience with 2 or more products

PSA Platforms (Autotask, Solarwinds, Service now)

Experience with 2 or more products

Documentation platforms (IT-Glue, SharePoint)

Experience with 2 or more products

RMM Platforms (N-able, Datto, ConnectWise)

Experience with 1 product

PSA Platforms (Autotask, Solarwinds, Service now)

Experience with 1 product

Documentation platforms (IT-Glue, SharePoint)

Experience with 1 product

RMM Platforms (N-able, Datto, ConnectWise)

Experience with remote control Software

PSA Platforms (Autotask, Solarwinds, Service now)

Experience with ticketing platforms

Documentation platforms (IT-Glue, SharePoint)

Experience with KB platforms

Onboarding Timeline

01

IDENTIFY RESOURCE

What do you need to service new and existing clients?

02

BUILD YOUR TEAM

We’ll find a selection of talented candidates to choose from.

03

EASY ONBOARDING

New resources are up and running quickly and smoothly.

04

MANAGE & SUPPORT

We work with you to manage and support your team.

Onboarding Timeline

01

IDENTIFY RESOURCE

What do you need to service new and existing clients?

02

BUILD YOUR TEAM

We’ll find a selection of talented candidates to choose from.

03

EASY ONBOARDING

New resources are up and running quickly and smoothly.

04

MANAGE & SUPPORT

We work with you to manage and support your team.

Statement of Work (SOW)

Download our Statement of Work for RedQor Services.

Download