IT Automation & AIOps
Specialist remote IT talent to automate processes and improve delivery times
How does IT Automation work?
IT automation is the process of creating software and systems that automate repetitive tasks and remove the need for unnecessary and time consuming human intervention. It accelerates the delivery of IT infrastructure and applications by automating these manual tasks.
You may be considering (or have already made) an investment in IT automation software but lack the necessary skills, time, or finances to put it into practice. By providing your MSP or MSSP with remote talent to carry out any form of IT automation you or your clients demand, RedQor can save you time and money compared to building an in-house solution.
Source the talent
We find the right talent from our pool of specialist remote staff and propose a solution along with itemised estimates.
Select the team
You review our recommendations and select which talent you need, then we onboard them as soon as possible.
Get started
Your remote specialists will efficiently work alongside your internal team, providing a 24/7 service with monthly reporting.
IT Automation Platforms
What is AIOps
AIOps is the term used to describe artificial intelligence in IT operations. AIOps can help IT teams manage the huge complexity and volume of data generated by modern IT infrastructures, reducing failures, ensuring uptime, and maintaining a continuous service.
Intelligent automation is the outcome of combining robotic, intelligent and autonomous systems, which broadens the range of jobs and processes that can be automated. IT automation used in conjunction with AIOps can increase efficiency within your team, improve digital experiences, and speed up service delivery while reducing costs.
For an MSP/MSSP, IT Automation and AIOps has clear benefits:
- Efficiently onboard new clients to reduce time-to-revenue.
- Deliver new, innovative services in a shorter time to increase revenue.
- Improve performance while meeting SLAs by speeding up service delivery.
The benefits of AIOps
Cost and time
- Time-consuming, repetitive IT activities can be automated.
- Service requests and escalations can be reduced.
Performance and reliability
- Issues can be discovered before they affect your business.
- Routine maintenance tasks can be automated for consistency.
Incident response
- Automated remediation reduces MTTR.
- Autonomously fixing issues avoids outages and shortens resolution time.
Customer experience
- Streamline customer service with AI chatbots and a virtual agency.
- Improve the overall quality and speed of service delivery.
Staff performance
- Reduce repetitive processes to save resource time and increase motivation.
- Reduce the likelihood of potential errors in complex, repetitive operations.
Governance and compliance
- Autonomously document compliance with accurate audit trails.
- Automate best practices to be implemented organisation-wide.