RedQor FAQ

Questions MSPs/MSSPs ask us about IT & cybersecurity staffing, cybersecurity services and project services.

Overview

RedQor is an IT and Cybersecurity staffing provider designed for MSPs and MSSPs that also provides complimentary cybersecurity and professional services.

RedQor offers a range of staffing services including on demand and dedicated resources – covering cybersecurity and IT roles. We also partner with leading security vendors and combine this with our team’s know-how to provide you with a layered security solution to offer your clients, including SOCaaS, incident response, pen testing and Cybersecurity Awareness Training.

RedQor primarily serves MSP and MSSP companies, but also provides staffing solutions for companies in other industries that require IT and Cybersecurity resources.

IT & Cybersecurity Staffing

RedQor’s expertise in IT and Cybersecurity resources for MSP and MSSP companies sets it apart from other staffing companies. Its focus on these specialized areas allows it to better understand the needs of its clients and provide more targeted staffing solutions.

Remote staffing is a process of hiring skilled professionals to augment the existing staff of a company. It is a cost-effective way of hiring new resources or filling in skill gaps within the existing team.

Our staffing process involves identifying the client’s requirements, sourcing candidates, screening resumes, conducting interviews, and performing background checks. We use a combination of AI-powered tools and human expertise to identify and recruit the best talent.

RedQor sources candidates through a variety of channels including its own candidate database, online job boards, social media platforms, and through referrals.
RedQor has a rigorous screening and vetting process for its candidates that includes technical assessments, reference checks, and background checks.

RedQor takes the confidentiality of its clients and candidates very seriously and has compliant policies and procedures in place to ensure the security of all confidential information.

We offer ongoing support during the staffing engagement, including performance monitoring and feedback mechanisms to ensure that the talent we provide is meeting the client’s expectations. We also provide support for any issues or concerns that may arise during the engagement.
We handle all employee benefits and payroll on behalf of our clients. We offer a comprehensive benefits package that includes health insurance, retirement plans, and other benefits. We also handle all payroll processing and tax filings, ensuring compliance with all applicable laws and regulations.
If a hired candidate is not a good fit, we will work with the client to identify the issue and find a suitable replacement. We strive to ensure that our clients are satisfied with the talent we provide and will take all necessary steps to rectify any issues that may arise.

Cybersecurity services

RedQor provides the following white label cybersecurity services for MSPs/MSSPs to offer clients:

  • SOC as a Service powered by inSOC
  • Incident Response
  • Penetration Testing
  • Cybersecurity Awareness Training
  • Security Risk Assessment
  • vCISO

Incident Response

Incident Response is a structured approach to addressing and managing the aftermath of a cybersecurity incident, such as a data breach or a cyberattack. It involves detecting, containing, eradicating and recovering from security incidents to minimize their impact on an organization’s operations and reputation. Having a robust Incident Response capability is crucial for effectively mitigating cyber threats and protecting sensitive information. Swiftly responding to incidents will minimize downtime, reduce financial losses and maintain clients’ trust in an organization.

Incident Response plans typically include the following key components:

  • Preparation: Developing policies, procedures and protocols for responding to security incidents. This includes defining roles and responsibilities, establishing communication channels and conducting regular training and drills.
  • Detection and Analysis: Implementing monitoring and detection mechanisms to identify potential security incidents in real-time. This may involve deploying intrusion detection systems (IDS), security information and event management (SIEM) solutions and other threat detection tools.
  • Containment and Eradication: Taking immediate action to contain the impact of a security incident and prevent it from spreading further. This may involve isolating affected systems, disabling compromised accounts and removing malicious software.
  • Recovery: Restoring affected systems and data to their pre-incident state. This may involve restoring backups, applying patches and updates and implementing additional security measures to prevent future incidents.
  • Post-Incident Analysis: Conducting a thorough investigation of the incident to determine its root cause, assess the extent of the damage and identify lessons learned. This information can be used to improve future Incident Response efforts and strengthen overall cybersecurity posture.

During a cybersecurity incident the following support is provided:

  • 24/7 Incident Response Services: Round-the-clock incident response services mean quick response and mitigation of security incidents as they occur.
  • Forensic Analysis: Conducting forensic analysis to identify the cause and scope of the incident, gather evidence for legal proceedings if necessary and ensure a thorough understanding of the incident’s impact.
  • Coordination with Law Enforcement: Facilitating communication and collaboration with law enforcement agencies, regulatory bodies and other relevant stakeholders to report the incident and comply with legal requirements.
  • Communication and Reporting: Keeping clients informed throughout the incident response process, providing regular updates on the status of the incident and preparing detailed incident reports for documentation and analysis.
  • Remediation and Recovery: Assisting clients in implementing remediation measures to address vulnerabilities and weaknesses identified during the incident response process, as well as supporting the recovery of affected systems and data.

Penetration Testing

Penetration Testing, often abbreviated as “Pen Testing” is a simulated cyberattack on a computer system, network, or web application to identify vulnerabilities that a malicious hacker could exploit. It involves actively trying to exploit weaknesses in the system, just like a real attacker would. Penetration Testing is crucial for ensuring the security of an organization’s networks and systems. Proactively identifying and addressing vulnerabilities helps prevent data breaches, protects sensitive information and safeguards reputation.

Penetration Testing provides several key benefits:

  • Identifying vulnerabilities: Penetration Testing helps uncover weaknesses in networks, systems and applications that could be exploited by cybercriminals.
  • Risk mitigation: By addressing identified vulnerabilities, an organization can reduce the risk of data breaches, financial losses and damage to their reputation.
  • Compliance requirements: Many industries have compliance regulations that mandate regular Penetration Testing as part of their cybersecurity measures. By conducting Penetration Tests, an organization can demonstrate compliance with these regulations.
  • Peace of mind: Knowing that their networks and systems have been thoroughly tested for vulnerabilities provides an organization with confidence in the security of their IT infrastructure.

A range of Penetration Testing services can be carried out, including:

  • External Penetration Testing: Assessing the security of external-facing systems and networks to identify vulnerabilities that could be exploited from outside the organization.
  • Internal Penetration Testing: Evaluating the security of internal systems and networks to identify vulnerabilities that could be exploited by insiders or through internal breaches.
  • Web Application Penetration Testing: Testing the security of web applications to identify vulnerabilities such as SQL injection, cross-site scripting (XSS) and authentication flaws.
  • Mobile Application Penetration Testing: Assessing the security of mobile applications to identify vulnerabilities specific to mobile platforms.
  • Social Engineering Testing: Simulating phishing attacks, pretexting, or other social engineering techniques to assess employees’ susceptibility to manipulation and identify areas for training and awareness improvement.

Security Risk Assessment

A Security Risk Assessment is a systematic process of identifying, analyzing and evaluating potential security risks and vulnerabilities within an organization’s IT infrastructure. It involves assessing the likelihood and potential impact of various threats to the confidentiality, integrity and availability of data and systems. Conducting regular Security Risk Assessments is essential for understanding the security posture of an organization’s environment, identifying areas of weakness and implementing appropriate measures to mitigate risks. Proactively assessing and addressing security risks helps protect sensitive information, maintain regulatory compliance and safeguard against cyber threats.

Security Risk Assessments encompass the following key components:

  • Asset Inventory: Identifying and cataloging all assets within the organization’s IT infrastructure, including hardware, software, data and network resources.
  • Threat Identification: Identifying potential threats and vulnerabilities that could pose risks to the organization’s security, such as malware, phishing attacks, insider threats and system misconfigurations.
  • Risk Analysis: Assessing the likelihood and potential impact of identified threats and vulnerabilities on the organization’s operations, financial assets, reputation and regulatory compliance.
  • Risk Mitigation: Developing and prioritizing risk mitigation strategies and control measures to address identified vulnerabilities and reduce the organization’s overall risk exposure.
  • Documentation and Reporting: Documenting the findings of the Security Risk Assessment, including identified risks, recommended mitigation strategies and action plans for implementation. Providing comprehensive reports and recommendations for improving security posture.

Valuable support throughout the Security Risk Assessment process includes:

  • Expertise and Guidance: Leveraging their knowledge and experience in cybersecurity best practices, security professionals guide an organization through the Security Risk Assessment process, ensuring thorough analysis and accurate risk identification.
  • Tools and Technologies: Utilizing advanced tools and technologies to automate aspects of the risk assessment process, such as vulnerability scanning, threat intelligence analysis and risk quantification.
  • Customization and Tailoring: Tailoring Security Risk Assessments to meet the specific needs and requirements of each organization, taking into account factors such as industry regulations, business objectives and risk tolerance.
  • Continuous Monitoring and Review: Implementing mechanisms for ongoing monitoring and review of security risks, allowing organizations to stay informed about emerging threats and vulnerabilities and adapt their security strategies accordingly.
  • Collaboration and Communication: Facilitating open communication and collaboration between security professionals and organization stakeholders throughout the Security Risk Assessment process, ensuring alignment on goals, priorities and risk mitigation strategies.

vCISO

A virtual Chief Information Security Officer (vCISO) is an outsourced cybersecurity expert who provides strategic guidance and leadership on security-related matters to organizations. vCISOs typically work on a part-time or fractional basis, offering expertise in areas such as cybersecurity strategy development, risk management, compliance and incident response. Leveraging vCISO services can be beneficial in several ways, including gaining access to specialized cybersecurity expertise, enhancing the overall security posture and complementing existing internal resources with external insights and perspectives.

vCISO services may include:

  • Cybersecurity Strategy Development: Developing and implementing a comprehensive cybersecurity strategy aligned with the organization’s business goals and risk tolerance.
  • Risk Management: Conducting risk assessments, identifying potential threats and vulnerabilities and developing risk mitigation strategies to minimize exposure.
  • Compliance Assistance: Ensuring compliance with relevant industry regulations and standards, such as GDPR, HIPAA, PCI DSS and ISO 27001.
  • Security Program Enhancement: Assessing the effectiveness of existing security programs and policies and recommending improvements to enhance security posture.
  • Incident Response Planning: Developing incident response plans and procedures to effectively respond to and mitigate security incidents when they occur.
  • Security Awareness Training: Providing training and awareness programs to educate employees about cybersecurity best practices and minimize the risk of human error.

Partnering with a vCISO offers several benefits:

  • Expertise: Gain access to experienced cybersecurity professionals with specialized knowledge and expertise in areas such as risk management, compliance and incident response.
  • Cost-Effectiveness: Engaging a vCISO on a part-time or fractional basis is often more cost-effective than hiring a full-time in-house CISO.
  • Enhanced Security Posture: By leveraging the strategic guidance and leadership of a vCISO, organizations can enhance their overall security posture, reduce security risks and better protect their data and assets.
  • Scalability: vCISO services can be scaled up or down based on the evolving needs of an organization, providing flexibility and adaptability in the dynamic cybersecurity landscape.

SOC as a Service

SOC as a Service (SOCaaS) is a model where organizations can outsource their security operations to a third-party provider. For MSPs and MSSPs, SOCaaS offers a scalable and cost-effective way to enhance their cybersecurity capabilities without the need for extensive in-house resources.

Our SOCaaS partner, inSOC, provides a complete turnkey solution specifically designed for MSPs and MSSPs. Their flagship One Stop SOC package includes 24/7/365 security monitoring with vulnerability management, intrusion detection and client-ready reporting.

SOC as a Service differs from traditional in-house security operations in that it is outsourced to a specialized provider. Instead of building and maintaining an internal SOC and investing in expensive toolsets, MSPs and MSSPs can leverage the expertise and infrastructure of a dedicated SOC service provider. This allows for quicker deployment, access to advanced threat intelligence, and flexibility to scale security services based on client needs.

inSOC’s solutions for MSPs/MSSPs are available on a subscription basis which allows for scalability as your business grows.

That’s fine. Our SOCaaS partner, inSOC, can act as either your complete SOC solution or as an extension of your existing security team.

The platform integrates with Datto Autotask, Connectwise and other major ticketing systems – so inSOC can seamlessly plug in to your workflow.

inSOC’s data processors are located in the EU and the US. This ensures data is stored regionally to comply with both GDPR APPs and US regional regulations.

Cybersecurity Awareness Training

RedQor Awareness Training is a specialized solution designed to help Managed Service Providers (MSPs) deliver effective cybersecurity awareness training to their clients. It focuses on educating users and empowering them to recognize and mitigate cyber threats.
RedQor Awareness Training is tailored to the MSP environment, offering customizable training modules and resources that MSPs can easily integrate into their client training programs. This ensures a flexible and client-specific approach to cybersecurity awareness.
RedQor Awareness Training covers a wide range of cybersecurity threats, including phishing, social engineering, ransomware, and other common attack vectors. The training modules are regularly updated to address emerging threats and trends.
Yes, RedQor Awareness Training provides MSPs with the flexibility to customize training content based on the specific needs and industry of each client. This ensures that the training aligns with the unique risks and challenges faced by different organizations.
RedQor Awareness Training employs engaging and interactive training methods, including scenario-based simulations, quizzes, and real-world examples. This helps keep users actively involved and enhances the retention of cybersecurity best practices.
Yes, RedQor Awareness Training includes robust tracking and reporting features. MSPs can monitor the progress of users, track completion rates, and assess the overall effectiveness of the cybersecurity awareness training program for their clients.
RedQor Awareness Training regularly updates its training content to reflect the latest cybersecurity threats, attack techniques, and industry best practices. This ensures that MSP clients receive up-to-date and relevant training to stay resilient against emerging threats.
Yes, RedQor Awareness Training includes simulated phishing campaigns to help MSPs assess and improve users’ ability to recognize phishing attempts. This feature provides valuable insights into the effectiveness of the training program.

Project Services: Overview

RedQor provides the following off-the-shelf project services for MSPs/MSSPs to offer clients:

  • Microsoft 365 Migration
  • Cloud Migration
  • OS Hardening
  • Backup Deployment

We can also carry out customized project delivery as well as RMM Audits for your MSP.

Project Services: M365 Migration

The duration of a Microsoft 365 migration can vary based on factors such as the size of the organization, the amount of data to be transferred, and the complexity of the existing IT infrastructure. Small to medium-sized businesses may complete the migration in a few weeks, while larger enterprises might take several months.
Common challenges include data integrity issues, user disruption, and potential compatibility problems. These challenges are addressed through careful planning, communication with stakeholders, thorough testing, and the implementation of migration best practices. Additionally, having a rollback plan in case of unexpected issues is crucial.
Yes, it is possible to minimize disruption during a Microsoft 365 migration by carefully planning the migration schedule, communicating with users about potential downtime, and utilizing tools that allow for phased migrations, often out of hours. A well-executed migration plan ensures that essential business functions remain operational throughout the process.
Microsoft 365 has robust security features to protect data during migration and afterward. This includes encryption in transit and at rest, multi-factor authentication, and compliance features. During migration, it’s essential to follow best practices, such as using secure connections and regularly auditing access controls, to ensure the continued security of data.

Project Services: Cloud Migrations

Assessing the suitability of applications for cloud migration involves evaluating factors like the application architecture, dependencies, security requirements, and compliance considerations.
Challenges can include data security concerns, application compatibility issues, and downtime during migration. RedQor addresses these challenges through comprehensive planning, risk assessments, implementing security best practices, and employing strategies like phased migrations to minimize downtime.
The duration of a cloud migration project varies based on factors such as the size of the organization, complexity of the existing infrastructure, and the extent of data and applications being migrated. Small to medium-sized migrations may take weeks, while larger enterprises may require several months. A well-defined project plan and effective collaboration with stakeholders help expedite the process.
RedQor prioritizes data security and compliance during cloud migrations. This involves implementing encryption, access controls, and identity management. Compliance with industry regulations is ensured by aligning migration practices with relevant standards. Ongoing monitoring and periodic audits are also employed to maintain security post-migration.

Project Services: OS Hardening

OS hardening is the process of securing an operating system by implementing various security measures to reduce vulnerabilities and protect against potential cyber threats. It involves configuring the OS settings, disabling unnecessary services, and applying security best practices. OS hardening is crucial for cybersecurity as it helps prevent unauthorized access, data breaches, and other security incidents.
OS hardening is an ongoing process and should be performed regularly, especially after system updates or changes in the organizational environment. Regular assessments and updates are essential to address emerging threats and ensure that the security configurations remain effective over time.
Common security measures include disabling unnecessary services, applying the principle of least privilege, configuring firewall rules, implementing strong authentication mechanisms, keeping the OS and software up to date with security patches, and using encryption for sensitive data. These measures collectively enhance the overall security posture of the operating system.
OS hardening can have a minimal impact on system performance, as it involves disabling non-essential services and tightening security configurations. However, RedQor aims to strike a balance between security and performance by carefully selecting and implementing hardening measures. Optimization techniques may involve performance testing and fine-tuning security settings based on the specific needs of the organization.
While OS hardening significantly reduces the attack surface and strengthens security, it cannot guarantee absolute protection against all types of cyber attacks. It is essential to complement OS hardening with other security measures such as network security, regular security audits, user education, and implementing advanced threat detection solutions. A holistic and layered security approach is recommended to address a wide range of cybersecurity threats.

Project Services: Backup Deployment

When deploying a backup solution, factors such as data volume, recovery time objectives, scalability, security features, and compatibility with existing infrastructure should be considered.
Data security during backup deployment is crucial, and RedQor implement encryption protocols, secure data transfer methods, and access controls to protect sensitive information. Additionally, best practices such as regular security audits, monitoring, and adherence to compliance standards contribute to maintaining a high level of data security throughout the backup process.

RMM Audits for MSPs

An RMM audit assesses the effectiveness and security of the Remote Monitoring and Management systems used by MSPs. It ensures that the RMM tools are configured correctly, helps identify potential vulnerabilities, and validates compliance with industry standards. The audit is crucial for maintaining the integrity of IT services and protecting client data. 

The frequency of RMM audits may vary based on industry regulations, client requirements, and changes in the technology landscape. Typically, MSPs conduct regular audits, such as annually or biannually. Triggers for an audit may include significant system updates, changes in client requirements, or emerging cybersecurity threats that necessitate a review of RMM configurations.
An RMM audit typically assesses various aspects, including the configuration of monitoring policies, access controls, security protocols, update management, incident response procedures, and integration with other security tools. It also evaluates the overall performance and reliability of RMM systems.
To ensure compliance during RMM audits, MSPs should stay informed about relevant industry standards and regulations. This includes understanding data protection laws, cybersecurity frameworks, and client-specific requirements. RedQor can assist in conducting audits that align with these standards and ensure adherence to compliance requirements.
When vulnerabilities or areas for improvement are identified during RMM audits, RedQor will recommend corrective action which either the MSP, RedQor or both parties working together can implement. This may involve updating configurations, patching software, enhancing access controls, and implementing additional security measures. Continuous improvement is key, and lessons learned from audits contribute to refining security postures over time.

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