RedQor FAQ

Questions MSPs/MSSPs ask us about IT & cybersecurity staffing, cybersecurity services and project services.

IT & Cybersecurity Staffing

RedQor is an IT and Cybersecurity staffing provider designed for MSP and MSSP companies.

RedQor offers a range of staffing services including on demand and dedicated resources – covering IT and Cybersecurity roles.

We also partner with the leading security vendors and combine this with our team’s know-how to provide white label security services to offer your customers, including SOCaaS, Microsoft 365 Security, Email Security and Cybersecurity Awareness Training.

RedQor primarily serves MSP and MSSP companies, but also provides staffing solutions for companies in other industries that require IT and Cybersecurity resources.

RedQor’s expertise in IT and Cybersecurity resources for MSP and MSSP companies sets it apart from other staffing companies. Its focus on these specialized areas allows it to better understand the needs of its clients and provide more targeted staffing solutions.

Remote staffing is a process of hiring skilled professionals to augment the existing staff of a company. It is a cost-effective way of hiring new resources or filling in skill gaps within the existing team.

Our staffing process involves identifying the client’s requirements, sourcing candidates, screening resumes, conducting interviews, and performing background checks. We use a combination of AI-powered tools and human expertise to identify and recruit the best talent.

RedQor sources candidates through a variety of channels including its own candidate database, online job boards, social media platforms, and through referrals.
RedQor has a rigorous screening and vetting process for its candidates that includes technical assessments, reference checks, and background checks.
RedQor takes the confidentiality of its clients and candidates very seriously and has GDPR compliant policies and procedures in place to ensure the security of all confidential information.
We offer ongoing support during the staffing engagement, including performance monitoring and feedback mechanisms to ensure that the talent we provide is meeting the client’s expectations. We also provide support for any issues or concerns that may arise during the engagement.
We handle all employee benefits and payroll on behalf of our clients. We offer a comprehensive benefits package that includes health insurance, retirement plans, and other benefits. We also handle all payroll processing and tax filings, ensuring compliance with all applicable laws and regulations.
If a hired candidate is not a good fit, we will work with the client to identify the issue and find a suitable replacement. We strive to ensure that our clients are satisfied with the talent we provide and will take all necessary steps to rectify any issues that may arise.

Cybersecurity services

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RedQor provides the following white label cybersecurity services for MSPs/MSSPs to offer clients:

  • SOC as a Service powered by inSOC
  • Microsoft 365 Security powered by Augmentt
  • Email Security powered by Mesh
  • Cyber Security Awareness Training

SOC as a Service

SOC as a Service (SOCaaS) is a model where organizations can outsource their security operations to a third-party provider. It typically includes services such as threat detection, incident response, log monitoring, and security analytics. For MSPs and MSSPs, SOCaaS offers a scalable and cost-effective way to enhance their cybersecurity capabilities without the need for extensive in-house resources.
SOC as a Service (SOCaaS) differs from traditional in-house security operations in that it is outsourced to a specialized provider. Instead of building and maintaining an internal SOC and investing in expensive toolsets, MSPs and MSSPs can leverage the expertise and infrastructure of a dedicated SOC service provider. This allows for quicker deployment, access to advanced threat intelligence, and flexibility to scale security services based on client needs.
SOC as a Service (SOCaaS) offerings may include 24/7 monitoring, threat detection, incident response, log management, vulnerability management, and compliance reporting. Some providers also offer additional services like threat hunting, security awareness training, and ongoing consultation to help MSPs and MSSPs strengthen their security postures.
SOC as a Service (SOCaaS) providers prioritize data privacy and compliance by implementing strict security measures and adhering to industry regulations. They often use encryption, access controls, and follow best practices to protect sensitive information. Additionally, they stay updated on relevant compliance standards and work closely with clients to ensure alignment with specific regulatory requirements.

Microsoft 365 Security

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Augmentt is a comprehensive platform designed to assist Managed Service Providers (MSPs) in optimizing and securing their clients’ Microsoft 365 environments. It provides tools and insights to enhance security, compliance, and overall management of M365.
Augmentt offers advanced security analytics, threat detection, and monitoring capabilities. It helps MSPs identify and mitigate potential security risks within Microsoft 365, offering proactive measures to enhance the overall security posture.
Yes, Augmentt includes features to help MSPs with compliance management. It provides insights into data governance, regulatory compliance, and policy adherence within Microsoft 365, assisting MSPs in ensuring their clients meet industry-specific requirements.
Augmentt offers tools such as threat intelligence, security analytics, and reporting dashboards. These tools enable MSPs to identify and respond to potential security threats in real-time, ensuring a proactive approach to M365 security.
The platform provides performance analytics and optimization recommendations to help MSPs enhance the efficiency of Microsoft 365 deployments. This includes insights into resource utilization, license management, and overall system performance.
Yes, Augmentt offers user activity monitoring features, allowing MSPs to track and analyze user behavior within Microsoft 365. This helps in identifying potential security issues, ensuring compliance, and optimizing user productivity.
Yes, the platform supports automation features, streamlining routine management tasks for MSPs. This includes automated reporting, compliance checks, and other operational processes, reducing manual efforts and enhancing overall efficiency.
Augmentt leverages threat intelligence feeds and continuous monitoring to stay updated on the latest security threats relevant to Microsoft 365. This ensures that MSPs have access to the most current information to protect their clients.
Yes, Augmentt is designed to integrate seamlessly with various MSP tools and platforms. This facilitates a unified approach to managing and securing Microsoft 365 environments within the broader MSP ecosystem.

Email Security

Mesh Email Security is a specialized platform designed exclusively for MSPs to enhance email security for their clients. It offers a comprehensive suite of tools to protect against email-based threats.
Mesh Email Security employs advanced threat detection mechanisms, including AI-based analysis and real-time monitoring, to identify and neutralize email threats such as phishing, malware, and ransomware before they reach the client’s inbox.
Yes, Mesh Email Security is highly customizable, allowing MSPs to tailor the security settings and policies based on the specific requirements of each client. This ensures a flexible and adaptive approach to email security.
Mesh Email Security includes anti-phishing features such as URL scanning, domain reputation analysis, and email content inspection. These features work together to identify and block phishing attempts, safeguarding MSP clients from fraudulent emails.

The platform employs advanced malware detection techniques and sandboxing to identify and block malicious attachments. Additionally, it provides real-time ransomware protection to prevent the encryption of sensitive data in MSP client emails. 

Yes, Mesh Email Security is built with integration in mind. It seamlessly integrates with various MSP tools and platforms, ensuring a cohesive and streamlined email security strategy within the broader MSP ecosystem.
Mesh Email Security offers comprehensive incident response features, including detailed forensic analysis and reporting. MSPs can efficiently investigate and respond to email security incidents, minimizing potential damage and ensuring a swift resolution.
Yes, Mesh Email Security adheres to industry-specific email security regulations and standards. MSPs can rely on the platform to help their clients meet compliance requirements, providing a secure and compliant email environment.
Mesh Email Security leverages threat intelligence feeds to stay updated on the latest email threats and attack vectors. MSPs can use this intelligence to proactively adjust security policies and protect their clients from emerging threats.

Cybersecurity Awareness Training

RedQor Awareness Training is a specialized solution designed to help Managed Service Providers (MSPs) deliver effective cybersecurity awareness training to their clients. It focuses on educating users and empowering them to recognize and mitigate cyber threats.
RedQor Awareness Training is tailored to the MSP environment, offering customizable training modules and resources that MSPs can easily integrate into their client training programs. This ensures a flexible and client-specific approach to cybersecurity awareness.
RedQor Awareness Training covers a wide range of cybersecurity threats, including phishing, social engineering, ransomware, and other common attack vectors. The training modules are regularly updated to address emerging threats and trends.
Yes, RedQor Awareness Training provides MSPs with the flexibility to customize training content based on the specific needs and industry of each client. This ensures that the training aligns with the unique risks and challenges faced by different organizations.
RedQor Awareness Training employs engaging and interactive training methods, including scenario-based simulations, quizzes, and real-world examples. This helps keep users actively involved and enhances the retention of cybersecurity best practices.
Yes, RedQor Awareness Training includes robust tracking and reporting features. MSPs can monitor the progress of users, track completion rates, and assess the overall effectiveness of the cybersecurity awareness training program for their clients.
RedQor Awareness Training regularly updates its training content to reflect the latest cybersecurity threats, attack techniques, and industry best practices. This ensures that MSP clients receive up-to-date and relevant training to stay resilient against emerging threats.
Yes, RedQor Awareness Training includes simulated phishing campaigns to help MSPs assess and improve users’ ability to recognize phishing attempts. This feature provides valuable insights into the effectiveness of the training program.

Project Services: Overview

RedQor provides the following off-the-shelf project services for MSPs/MSSPs to offer clients:

  • Microsoft 365 Migration
  • Cloud Migration
  • OS Hardening
  • Backup Deployment

We can also carry out customized project delivery as well as RMM Audits for your MSP.

Project Services: M365 Migration

The duration of a Microsoft 365 migration can vary based on factors such as the size of the organization, the amount of data to be transferred, and the complexity of the existing IT infrastructure. Small to medium-sized businesses may complete the migration in a few weeks, while larger enterprises might take several months.
Common challenges include data integrity issues, user disruption, and potential compatibility problems. These challenges are addressed through careful planning, communication with stakeholders, thorough testing, and the implementation of migration best practices. Additionally, having a rollback plan in case of unexpected issues is crucial.
Yes, it is possible to minimize disruption during a Microsoft 365 migration by carefully planning the migration schedule, communicating with users about potential downtime, and utilizing tools that allow for phased migrations, often out of hours. A well-executed migration plan ensures that essential business functions remain operational throughout the process.
Microsoft 365 has robust security features to protect data during migration and afterward. This includes encryption in transit and at rest, multi-factor authentication, and compliance features. During migration, it’s essential to follow best practices, such as using secure connections and regularly auditing access controls, to ensure the continued security of data.

Project Services: Cloud Migrations

Assessing the suitability of applications for cloud migration involves evaluating factors like the application architecture, dependencies, security requirements, and compliance considerations.
Challenges can include data security concerns, application compatibility issues, and downtime during migration. RedQor addresses these challenges through comprehensive planning, risk assessments, implementing security best practices, and employing strategies like phased migrations to minimize downtime.
The duration of a cloud migration project varies based on factors such as the size of the organization, complexity of the existing infrastructure, and the extent of data and applications being migrated. Small to medium-sized migrations may take weeks, while larger enterprises may require several months. A well-defined project plan and effective collaboration with stakeholders help expedite the process.
RedQor prioritizes data security and compliance during cloud migrations. This involves implementing encryption, access controls, and identity management. Compliance with industry regulations is ensured by aligning migration practices with relevant standards. Ongoing monitoring and periodic audits are also employed to maintain security post-migration.

Project Services: OS Hardening

OS hardening is the process of securing an operating system by implementing various security measures to reduce vulnerabilities and protect against potential cyber threats. It involves configuring the OS settings, disabling unnecessary services, and applying security best practices. OS hardening is crucial for cybersecurity as it helps prevent unauthorized access, data breaches, and other security incidents.
OS hardening is an ongoing process and should be performed regularly, especially after system updates or changes in the organizational environment. Regular assessments and updates are essential to address emerging threats and ensure that the security configurations remain effective over time.
Common security measures include disabling unnecessary services, applying the principle of least privilege, configuring firewall rules, implementing strong authentication mechanisms, keeping the OS and software up to date with security patches, and using encryption for sensitive data. These measures collectively enhance the overall security posture of the operating system.
OS hardening can have a minimal impact on system performance, as it involves disabling non-essential services and tightening security configurations. However, RedQor aims to strike a balance between security and performance by carefully selecting and implementing hardening measures. Optimization techniques may involve performance testing and fine-tuning security settings based on the specific needs of the organization.
While OS hardening significantly reduces the attack surface and strengthens security, it cannot guarantee absolute protection against all types of cyber attacks. It is essential to complement OS hardening with other security measures such as network security, regular security audits, user education, and implementing advanced threat detection solutions. A holistic and layered security approach is recommended to address a wide range of cybersecurity threats.

Project Services: Backup Deployment

When deploying a backup solution, factors such as data volume, recovery time objectives, scalability, security features, and compatibility with existing infrastructure should be considered.
Data security during backup deployment is crucial, and RedQor implement encryption protocols, secure data transfer methods, and access controls to protect sensitive information. Additionally, best practices such as regular security audits, monitoring, and adherence to compliance standards contribute to maintaining a high level of data security throughout the backup process.

RMM Audits for MSPs

An RMM audit assesses the effectiveness and security of the Remote Monitoring and Management systems used by MSPs. It ensures that the RMM tools are configured correctly, helps identify potential vulnerabilities, and validates compliance with industry standards. The audit is crucial for maintaining the integrity of IT services and protecting client data. 

The frequency of RMM audits may vary based on industry regulations, client requirements, and changes in the technology landscape. Typically, MSPs conduct regular audits, such as annually or biannually. Triggers for an audit may include significant system updates, changes in client requirements, or emerging cybersecurity threats that necessitate a review of RMM configurations.
An RMM audit typically assesses various aspects, including the configuration of monitoring policies, access controls, security protocols, update management, incident response procedures, and integration with other security tools. It also evaluates the overall performance and reliability of RMM systems.
To ensure compliance during RMM audits, MSPs should stay informed about relevant industry standards and regulations. This includes understanding data protection laws, cybersecurity frameworks, and client-specific requirements. RedQor can assist in conducting audits that align with these standards and ensure adherence to compliance requirements.
When vulnerabilities or areas for improvement are identified during RMM audits, RedQor will recommend corrective action which either the MSP, RedQor or both parties working together can implement. This may involve updating configurations, patching software, enhancing access controls, and implementing additional security measures. Continuous improvement is key, and lessons learned from audits contribute to refining security postures over time.

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