A remote monitoring and management (RMM) platform is an indispensable tool for MSPs. It helps you proactively detect issues and automate routine tasks to increase cost efficiency and productivity.
However, many MSPs fail to reap the most benefits and maximize their ROI because they neglect to optimize the software to help their teams deliver the best outcomes. Let’s review the consequences of misconfigured RMM software and see how to get the most out of your investment.
The risks of a misconfigured RMM platform
A misconfigured RMM platform can lead to various operational issues, causing inefficiency, wasted time, and resource drain:
Stale or misconfigured alerts
A misconfigured RMM software may send inaccurate or outdated alerts, flooding your team with irrelevant or duplicate notifications. Your engineers may have to spend hours parsing through these alerts, delaying them from identifying relevant ones and taking prompt action. Also, too many messages could desensitize your team, and the noise may lead them to overlook critical issues.
Operational inefficiency
Are you leveraging your RMM tool to automate as many manual and repetitive tasks as possible? Plus, a well-configured platform allows your staff to focus on tasks and alerts that matter, so you don’t have to hire a large team to handle non-critical issues and unnecessary workload.
Security risks
A misconfigured RMM platform may leave vulnerabilities unaddressed, introduce security gaps, or cause your team to overlook threats. Meanwhile, unpatched systems and incorrect security settings can lead to data breaches. Additionally, cybercriminals may find loopholes in the settings to infiltrate your system and launch a supply chain attack that could severely tarnish your reputation and cost you business.
Information overload
Poorly configured data collection may create an overwhelming amount of information your team must parse through before deriving meaningful insights. Besides delaying decisions and actions, the added workload can cause staff frustration and burnout — impacting your ability to retain talent and deliver top-notch services.
Compliance and audit issues
RMM misconfiguration could lead to non-compliance with industry regulations, creating legal and financial consequences for you and your customers. Meanwhile, faulty data collection could impact the accuracy of your audit logs, creating issues that may require a lot of time and effort to rectify down the road.
How an RMM audit can help you optimize your investment
An RMM is a significant ongoing investment for your MSP. The impact of a small error can multiply over time to affect your accuracy, efficiency, and profitability. If your team is less productive than they should be, overwhelmed by alerts and data, and diverted from billable projects or customer-focused activities — it’s time to get to the root cause.
But with so many moving parts, how can you tell where the misconfigurations might have occurred? An RMM audit is the first step to optimizing your investment by understanding the causes of errors and inefficiencies. Here’s what you can expect from an RMM audit and the resulting recommendations:
Reduce white noise
Diagnose errors and misconfigurations in your RMM to minimize stale, duplicate, or under-the-threshold alerts that can divert your team’s attention from what matters. Your engineers can focus on critical issues without wasting their time triaging notifications or handling non-critical tasks.
Implement best practices
Identify how to update your RMM configurations to support the latest features, best practices, and policies. The correct settings can help you streamline IT management, reduce complexity, and gain an accurate, single-pane-of-glass view of your IT environment.
Increase operational efficiency
Find opportunities to implement automation and proactive monitoring to reduce time-consuming and labor-intensive manual intervention. You can help your clients minimize downtime and provide faster incident response to improve the quality of your services without adding costs.
Improve security posture
Assess your RMM’s security settings to ensure they comply with industry regulations and don’t have vulnerabilities that could lead to costly data breaches or supply chain attacks. The recommendations will help you reduce compliance-related risks and improve audit readiness.
RMM audits For MSPs
At RedQor, we understand MSPs’ unique requirements and our RMM auditing service is tailored to meet their needs.
Our RMM audit starts with a review of your platform configuration to identify opportunities for improvement and optimization. Then, we help you implement the audit recommendations and optimize critical areas in your RMM software. We also ensure your platform is up-to-date with the latest policies and best practices.
Our team has extensive experience in top RMM platforms, including N-able N-Central, Datto RMM, and more. We help you dial in your most important tool to reduce labor costs, focus on client projects, maximize your ROI, and ensure your security is up-to-date. Learn more about our RMM audits and get in touch to see how we can help.
